To send comments as email using the system's web version:
Open a task and select the Add comment button.
In the Add comment dialog box, go to Comment recepient(s) section.
Once there, select the email icon as shown below.
Use the E-MAIL OPTION to change the subject of your email.
Note: We recommend sending comments as an email when you know the email recipient(s) is more likely to check their email than Havelock.
Send comments as an email only when the matter is really important. Otherwise, you risk your message being flagged as spam.
Tip: The recipient will receive your comment in their email, but they will have to answer via the Havelock app. If the recipient replies directly from their email inbox (where he received the comment), you will NOT get the response in your email box, or in the system. Always use Havelock to answer.